Master offers system support free of charge for all its customers. Support is provided through your local Master office or directly from Master International. Please see the complete list of support options below.
Make sure that you take advantage of the Metis Online Help that is conveniently available directly from within the software. This built-in help functionality provides immediate, step-by-step instructions describing the specific task you are currently working with.
Our support email service is available 24/7 and ensures that your support request is delivered online directly to our support system. This is your guarantee that a support engineer will get back to you as soon as possible. Please use the contact form below to send us a support request.
The international support phone is available from 8:30am to 4:30pm CET/CEST, enabling you to speak directly with our end-user support experts if needed. To call support please dial +45 7027 6070. If there are no support employees immediately available when you call, please use the contact form below to send us a support request, and we will get back to you as soon as possible.
Whitepapers and system information
Registered users of Master's solutions and the Metis platform have access to documentation, whitepapers and detailed descriptions of selected features and workflows. Please contact support or your local Master office if you need additional information about a specific subject or solution area.
Metis2Go allows you to safely send invitations and download reports from Web browsers, tablets
and smartphones over an encrypted line. To learn more about Metis2Go visit our Introduction page
To login, use the same username, password and client ID as used in your Metis Windows app.