WORKSHOP key content and learning

Hands-on practice on how to apply BRIGHT to screen and recruit people with the attitudes best suited to interact with customers. The workshop is intended for HR, line managers and team leaders.

  • Introduction to BRIGHT – test design, content and administration
  • Screening and selection of employees in service roles
  • Defining service profiles
  • Identifying potential for customer service
  • Match candidate pools to service requirements
  • Apply the BRIGHT support tools
  • Navigate and apply built in analytics in the Metis platform
  • Define an automated data-driven screening and selection process
  • Feedback and best practice

Learn more about BRIGHT sales and service test


Read more about BRIGHT

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