Your customers are willing to pay more for good service

How much more would you be willing to spend with a company that you believe provides excellent customer service?

Three out of four (74%) consumers say they have spent more with a company because of positive customer service. Over two thirds (68%) of consumers state that they are willing to spend more with a company they believe provides excellent customer service and the best part: they on average are willing to spend 14% more!

Providing excellent service also helps companies attract new customers

Behind providing ‘good value for the price’ (51%), providing ‘excellent customer service’ is the second most important factor consumers consider when choosing a company with which to do business (20%), followed closely by providing ‘better products’ (18%). 

 

Norbert Mörtl

Value People - helping people and organizations to grow and perform

The customer’s perception is your reality

 

 

 

Kate Zabriskie; President - Business Training Works, Inc.

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