Better hires for service jobs
Every year IKEA in Kungens Kurva, Sweden, hires in extra service personnel for the busy summer months. The interest for these jobs is big, on an average this store receives 700 – 1100 applications for 60-70 vacancies. Johanna Langton, HR generalist, describes how existing screening and recruitment process on several dimensions was inefficient: too time consuming, too costly, subjective screening evaluation and screened in candidates did not match the behaviors and attitudes related to expected responsibility, service and sales skills at IKEA.
Read the full story on how IKEA resolved their recruitment challenge, and see how screening with a short service-focused test can create great value and cost savings in the recruitment process.